Privacy Policy | Your Home

Your Home ("Your Home", "we", "us", or "our"), operated at yourhome.co.ke and yourhome.africa, respects your privacy and is committed to protecting personal information. This Privacy Policy explains what data we collect, why we collect it, how we use and share it, and the choices available to you when you visit or use our marketplace for property sales, rentals, and short stays across Africa.

By creating an account, submitting a listing, making an inquiry, completing a payment, or otherwise using the platform, you acknowledge this policy. If you do not agree, please discontinue use of the services.

1. Who we are

Your Home is an online marketplace that connects buyers, tenants, sellers, landlords, agents, and hosts. We act as a platform operator; we are not a party to property sale or lease agreements between users unless we expressly state otherwise in writing.

For privacy questions or requests, contact us at sale@yourhome.co.ke.

2. Information we collect

We may collect the following categories of information:

2.1 Account and identity information

Name, email address, phone number, and password credentials.
Profile details such as company or agency name, role (buyer, seller, agent, landlord, host), and country or region.
Verification documents or details you voluntarily provide when we review professional or listing accounts (for example, national ID, business registration, or agency credentials), where required for trust and safety.

2.2 Listing, inquiry, and transaction content

Property details, photos, videos, floor plans, prices, availability, and location information you submit.
Messages, inquiry forms, booking requests, and support tickets exchanged through the platform.
Payment-related records such as subscription or listing fee status, transaction references, and billing phone or email used with our payment partners (we do not store full card PAN data on our servers).

2.3 Technical and usage data

IP address, device type, browser, operating system, referring URL, pages viewed, and approximate location derived from IP.
Cookies, local storage, and similar technologies used for session management, preferences, analytics, and security.
Logs related to authentication, errors, abuse prevention, and service performance.

2.4 Information from third parties

Payment confirmation status from providers such as M-Pesa or other processors we integrate.
Hosting, email delivery, database, and analytics providers that process data on our behalf.

3. How we use your information

We use personal information to:

Create and manage accounts, authenticate users, and provide customer support.
Publish, review, promote, and display property listings and related media.
Facilitate inquiries, bookings, partner programmes, and communications between interested parties.
Process listing fees, subscriptions, wallet or payout-related flows, and send payment or service notifications.
Verify accounts and listings, detect fraud, spam, and misuse, and enforce our Terms of Service.
Improve search relevance, product features, security, and platform reliability.
Comply with applicable legal obligations and respond to lawful requests from authorities.
Send important service messages (for example verification codes, security alerts, booking updates). Marketing messages, where used, are sent only where permitted and you may opt out of non-essential marketing.

4. Legal bases for processing

Depending on your location and applicable law, we process personal data where necessary to perform a contract with you, where we have a legitimate interest (such as securing the platform and improving services) that is not overridden by your rights, where you have given consent, or where processing is required to meet a legal obligation.

5. How we share information

We do not sell your personal data. We may share information only in these circumstances:

With other users as needed for the marketplace. For example, a seller or agent may receive your inquiry contact details when you request information about a listing; public listing content you publish is visible to visitors.
With service providers. Hosting, databases, email, analytics, security, and payment processors that process data under instructions to operate Your Home.
For legal and safety reasons. When required by law, court order, or to protect rights, property, users, or the public from harm or illegal activity.
Business transfers. If we are involved in a merger, acquisition, financing, or asset sale, personal data may be transferred as part of that transaction, subject to appropriate confidentiality.

6. International transfers

Your Home serves users across Africa and may use infrastructure or vendors located in other countries. Where data is transferred internationally, we take reasonable steps to ensure appropriate safeguards consistent with applicable privacy requirements.

7. Data retention

We retain personal information for as long as your account remains active, as needed to provide the services, and for a reasonable period thereafter to meet legal, accounting, dispute-resolution, and security requirements. Listing content and related records may be retained after deletion where needed for compliance, fraud prevention, or to resolve disputes. When retention is no longer necessary, we delete or anonymise data where practicable.

8. Security

We implement administrative, technical, and organisational measures designed to protect personal information, including access controls, encrypted connections (HTTPS), and monitoring for abuse. No method of transmission or storage is completely secure; you are responsible for keeping your password confidential and for activity under your account.

9. Cookies and similar technologies

We use cookies and similar technologies to keep you signed in, remember preferences, measure traffic, and protect the service. You can control cookies through your browser settings. Disabling certain cookies may limit platform functionality. For more detail, see our Cookie Policy.

10. Your rights and choices

Subject to applicable law, you may have the right to request access to, correction of, or deletion of personal data we hold about you; to object to or restrict certain processing; and to withdraw consent where processing is based on consent. You may also update many account details directly in your dashboard settings.

To exercise these rights, email sale@yourhome.co.ke with a clear description of your request. We may need to verify your identity before fulfilling it. We will respond within a reasonable period consistent with applicable law.

11. Children

Your Home is intended for adults capable of entering binding agreements. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal data, contact us and we will take appropriate steps to delete it.

12. Third-party links and services

The platform may contain links to third-party websites, maps, payment pages, or messaging tools. Their privacy practices are governed by their own policies. We are not responsible for the content or privacy practices of those third parties.

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect product, legal, or operational changes. The "Last updated" date at the top will change when we do. Continued use of Your Home after an update constitutes acceptance of the revised policy where permitted by law. Material changes may be communicated by email or a notice on the site when appropriate.

14. Contact

For privacy inquiries, data requests, or complaints related to this policy, contact:

Your Home
Email: sale@yourhome.co.ke
Websites: yourhome.co.ke and yourhome.africa